Take control of claims
settlement process

CALL CENTER
Team

A team of specialists responsible for the first phase of the loss adjustment process, which includes: acceptance of the damage report, reporting of the damage to Insurance Company, coordination of the assistance services, collecting the required documents and information necessary for the efficient start of the claim handling process, as well as the possible securing of recourse claims in the case. Consultants are always at our clients' disposal, ready to answer questions regarding assistance and claims settlement.

• 24/7/365
• We receive over 16,000 phone calls per month
• 98% of calls answered within 60 seconds
• 91% of calls answered in less than 15 seconds

Repair Coordination
Team

A team of experienced specialists dealing with vehicle repair orders and additional services such as towing, organization of a replacement vehicle or D2D services.

The team carries out the process of ordering vehicle repairs in accordance with the guidelines of Insurance Companies to the appropriate networks of cooperating service stations, and also conducts constant monitoring of repairs carried out in order to optimize vehicle repair time.

Substantive Claims Handling
Team

A team of substantive Claims handlers with experience and extensive competences in the area of examining motor and property insurance claims.

The team is responsible for the substantive assessment of the material collected during the claims procedure.

Technical Claims Handling
Team

A team of technicians with knowledge and experience in automotive technology. The team's employees are responsible for supervision and control over the technical part of the loss adjustment process, i.e. vehicle inspection, verification of the scope of damage to the scope of repair, verification of the parameters used to calculate the vehicle repair value.

The team carries out vehicle inspections and valuations throughout Poland.

Scalable
IT Systems

Thanks to significant investments in our own business infrastructure, we have created our own, fully scalable IT system, allowing us to effectively process all claims.

• original solutions and full service
• workflow systems and task modules
• own tools and dedicated IT team
• advanced security systems
• IT systems integrated with insurance companies' systems